Refund policy

Last updated: June 3, 2026

Contact Information
StrapHaven
Email: tasmeegaau@outlook.com

1. Our Guarantee

We stand by our products. For all items purchased from StrapHaven, we offer a 60‑day money‑back guarantee, no questions asked.

If you are not completely satisfied with your purchase for any reason, you may request a return within 60 days of receiving your order.

2. Condition for Returns

To receive a full refund, returned products must be in the same condition as you received them. This means:

The product itself must be in 100% good condition (no damage, excessive wear, or missing parts).
All original manuals, documentation, and accessories must be included.
The product must be returned in its original packaging (the same box it came in).

Note: Products that show signs of use beyond normal inspection, or that are missing packaging/documentation, may be subject to a partial refund or denied return.

3. Return Period for Electronics

For electronic items (e.g., smart watch bands with charging components, electronic tool sets, etc.):

You must initiate the return within 14 days of the delivery date.
Returns requested after 14 days but before 60 days may only be accepted for non‑electronic components or at our sole discretion.

4. Defective or Damaged Products

If your product arrives defective or is damaged due to a manufacturing issue:

You may choose a full refund (including any original shipping costs) or a free exchange for the exact same product.
Please contact us at tasmeegaau@outlook.com within 7 days of discovering the defect, with photos or a short video showing the issue.

5. How to Return an Item

Contact us at tasmeegaau@outlook.com with your order number and the item(s) you wish to return.
We will provide you with the return address (please note: customers are responsible for return shipping costs unless the item is defective or we made an error).
Pack the item securely in its original packaging, including all manuals and accessories.
Ship the return using a trackable shipping method. StrapHaven is not responsible for lost return packages.

Once we receive and inspect the returned item, we will process your refund within 5‑7 business days. Refunds will be issued to your original payment method.

6. Non‑returnable Items

The following items cannot be returned:

Gift cards
Personalized/custom‑made products (unless defective)
Items that have been visibly used, altered, or washed (for fabric straps) beyond normal trying on

7. Refund Processing Time

After we approve your return, refunds typically appear in your account within:

Credit/debit cards: 3‑10 business days
PayPal / Etsy Payments: 1‑5 business days
Other payment methods: Up to 14 days depending on your bank

8. U.S. State‑Specific Notes

California customers: You may request a return within 30 days for any reason under California’s “cooling‑off” rules for online purchases (our 60‑day policy exceeds this requirement).
Other states: This policy complies with basic U.S. consumer protection laws. Nothing in this policy limits your rights under the Magnuson‑Moss Warranty Act or state implied warranty laws.